We want you to be
completely satisfied with your online purchase. If you are not satisfied with
your purchase and want to get a refund or even return the item, please check
the details of the following return policies in case any special conditions
Contact Us within 15 Days after You Receive the Parcel
We only accept return
applications that are within 15 days from the day of your signing for the
reception of the parcel according to the courier firm. So it is very important
that you check the item and try it on as soon as possible. Once you have any
unsatisfactory please feel free to contact our customer service team, tell us your order number and the problems you have. It would
be great if you can take some photographs to show us all the
problems. Our customer service team will inform you the ship back address after
they approved your return request. Then you can ship the item back.
Ship the item out within 7 Days after Our Customer Service Team
Give You the Return Address
Once our customer
service team approved your return request, we will send you an email with
return information, including return address, which can guide you to ship the item back.
Please ship the item our within 7 days after that. Please note that you need to
pay the shipping cost for the return. After you ship the item out, please
send an email to tell us the courier firm you used and the tracking No.
of the parcel.
After Receive and Check the Item, We Will Refund You the Money
After we receive and
check the returned item, your return will be processed in 3 to 5 business days.
Once your return is confirmed and inspected, please allow up to 5 business days
for it to be refunded to your original payment method.
Normally, We Will Not Refund You the Money for Shipping
The actual shipping cost
(not the sale price for shipping) is charged by courier firm, so that part of
money would not be refunded when we accept your return request.
Returns without Our
Customer Service Team's Approval Will Be Unacceptable
Returns will not be
accepted without prior approval from our customer service team. Please contact
us first and ship the dress out after your return request has been approved.
Force Majeure Disclaimer
Return applications are
excluded if the items are hampered or prevented by unexpected political or
economic events or generally by force majeure such as earthquakes, hurricanes,
floods and volcanoes and so on.