Return Policy

We want you to be completely satisfied with your online purchase. If you are not satisfied with your purchase and want to get a refund or even return the item, please check the details of the following return policies in case any special conditions applied.

Contact Us within 15 Days after You Receive the Parcel

We only accept return applications that are within 15 days from the day of your signing for the reception of the parcel according to the courier firm. So it is very important that you check the item and try it on as soon as possible. Once you have any unsatisfactory please feel free to contact our customer service team, tell us your order number and the problems you have. It would be great if you can take some photographs to show us all the problems. Our customer service team will inform you the ship back address after they approved your return request. Then you can ship the item back.

Ship the item out within 7 Days after Our Customer Service Team Give You the Return Address

Once our customer service team approved your return request, we will send you an email with return information, including return address, which can guide you to ship the item back. Please ship the item our within 7 days after that. Please note that you need to pay the shipping cost for the return. After you ship the item out, please send an email to tell us the courier firm you used and the tracking No. of the parcel.

After Receive and Check the Item, We Will Refund You the Money

After we receive and check the returned item, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to 5 business days for it to be refunded to your original payment method.

Normally, We Will Not Refund You the Money for Shipping

The actual shipping cost (not the sale price for shipping) is charged by courier firm, so that part of money would not be refunded when we accept your return request.

Returns without Our Customer Service Team's Approval Will Be Unacceptable

Returns will not be accepted without prior approval from our customer service team. Please contact us first and ship the dress out after your return request has been approved.

Force Majeure Disclaimer

Return applications are excluded if the items are hampered or prevented by unexpected political or economic events or generally by force majeure such as earthquakes, hurricanes, floods and volcanoes and so on.